Returns & Refunds policy

REFUND AND CANCELLATION POLICY

At Emerald Travel Tours Co., we strive to deliver flexible and memorable travel experiences. We understand that travel plans can change, which is why we maintain a clear and transparent refund policy.

1. Customer-Initiated Cancellations Refunds for cancellations requested by the guest will be calculated based on the notice time given prior to the scheduled tour start (via email or WhatsApp):

• More than 48 hours notice: 100% refund of the total amount paid (minus third-party payment processing fees, if applicable).

• Between 24 and 48 hours notice: 50% refund of the total booking value.

• Less than 24 hours notice or No-Show: Non-refundable.

2. Force Majeure & Weather Cancellations If a tour is canceled by the agency due to severe weather conditions, road blockades, safety concerns, or unexpected national park closures:

• You will be offered a free rescheduling for any alternative available date.

• If rescheduling is not possible for your travel itinerary, a 100% full refund will be issued.

3. Tour Rescheduling & Changes

• You may change your tour date or experience free of charge up to 24 hours prior to departure (subject to guide and vehicle availability).

4. Refund Processing

• Approved refunds will be credited back to the original payment method used during purchase.

• Processing times usually take between 5 to 10 business days, depending on your financial institution or payment processor.