Privacy Policy

At Emerald Travel Tours Co., we are dedicated to safeguarding the privacy and security of our guests' personal data. This policy outlines how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect We collect personal information that you voluntarily provide to us when making inquiries or bookings, including:

• Full name, email address, and phone / WhatsApp number.

• Identification details (passport or national ID number) when required for booking entries, tickets, or travel insurance.

• Dietary preferences or medical considerations essential for your safety during tours.

2. How We Use Your Information Your data is used strictly to:

• Process, confirm, and coordinate your tour reservations and transport logistics.

• Communicate essential updates, meeting points, or itinerary adjustments.

• Enhance our travel offerings and user experience on our website.

• Comply with applicable legal standards and data protection regulations in Colombia.

3. Data Protection and Sharing

• Security: We employ strict administrative and technical measures to protect your personal data against unauthorized access, loss, or misuse.

• Third Parties: We never sell, rent, or trade your personal information. Data is only shared with essential local partners (such as national park authorities or transport providers) necessary to fulfill your booked services.

4. Your Rights You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact our support team via email.